What are cookies?
Cookies are small text files which a website may put on your computer or mobile device when you first visit a site or page. The cookie will help the website, or another website, to recognise your device the next time you visit. Web beacons or other similar files can also do the same thing. We use the term “cookies” in this policy to refer to all files that collect information in this way.
There are many functions cookies serve. For example, they can help us to remember your preferences, analyse how well our website is performing, or even allow us to recommend content we believe will be most relevant to you.
Most cookies won’t collect information that identifies you, and will instead collect more general information such as how users arrive at and use our websites, or a user’s general location.
What sort of cookies do we use?
Generally, our cookies perform up to four different functions:
- Essential cookies
Certain cookies are necessary in order for you to use our websites. These are used ‘in-session’ each time you visit and then expire when you leave the site. They’re not stored on your computer and they don’t contain any personal data. However, you can delete them via your browser if you wish to, but this will restrict the functions that you’re able to carry out on our sites.
- Performance cookies
We utilise other cookies to analyse how our visitors use our websites and to monitor website performance. This allows us to provide a high quality experience by customising our offering and quickly identifying and fixing any issues that arise. For example, we might use performance cookies to keep track of which pages are most popular, which method of linking between pages is most effective, and to determine why some pages are receiving error messages.
- Functionality cookies
We use functionality cookies to allow us to remember your preferences. These cookies can be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise.
Do we track whether users open our emails?
Our emails may contain a single, campaign-unique “web beacon pixel” to tell us whether our emails are opened and verify any clicks through to links or advertisements within the email. We may use this information for purposes including determining which of our emails are more interesting to users, to query whether users who do not open our emails wish to continue receiving them and to inform our advertisers in aggregate how many users have clicked on their advertisements. The pixel will be deleted when you delete the email.
Can a website user block cookies?
As we’ve explained above, cookies help you to get the most out of our websites. However, if you do wish to disable our cookies then please follow the simple instructions below:
Microsoft Internet Explorer 6, 7, 8, 9
- Click on ‘Tools’ at the top of your browser window and select ‘Internet Options’.
- In the options window navigate to the ‘Privacy’ tab.
- To enable cookies: Set the slider to ‘Medium’ or below.
- To disable cookies: Move the slider to the top to block all cookies.
- Note there are various levels of cookie enablement and disablement in Explorer. For more information on other cookie settings offered in Internet Explorer, refer to the following page from Microsoft: http://windows.microsoft.com/en-GB/windows-vista/Block-or-allow-cookies
- Click on ‘Tools’ at the browser menu and select ‘Options’.
- Select the ‘Privacy’ panel.
- To enable cookies: Check ‘Accept cookies for sites’.
- To disable cookies: Uncheck ‘Accept cookies for sites’.
- Note there are various levels of cookie enablement and disablement in Firefox. For more information, refer to the following page from Mozilla: http://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-p…
- Click the wrench icon on the browser toolbar.
- Select ‘Settings’.
- Click ‘Show advanced settings’.
- In the ‘Privacy’ section, click the ‘Content settings’ button.
- To enable cookies in the ‘Cookies’ section, pick ‘Allow local data to be set’, this will enable both first-party and third-party cookies. To allow only first-party cookies pick ‘Block all third-party cookies without exception’.
- To disable cookies, in the ‘Cookies’ section, pick ‘Block sites from setting any data’.
- Note there are various levels of cookie enablement and disablement in Chrome. For more information on other cookie settings offered in Chrome, refer to the following page from Google: http://support.google.com/chrome/bin/answer.py?hl=en&answer=95647
- Click on ‘Setting’ at the browser menu and select ‘Settings’.
- Select ‘Quick Preferences’.
- To enable cookies: Check ‘Enable Cookies’.
- To disable cookies: Uncheck ‘Enable Cookies’.
- Note there are various levels of cookie enablement and disablement in Opera. For more information on other cookie settings offered in Opera, refer to the following page from Opera Software: http://www.opera.com/browser/tutorials/security/privacy
Safari on OSX
- Click on ‘Safari’ at the menu bar and select the ‘Preferences’ option.
- Click on ‘Security’.
- To enable cookies: In the ‘Accept cookies’ section select ‘Only from site you navigate to’.
- To disable cookies: In the ‘Accept cookies’ section, select ‘Never’.
- Note there are various levels of cookie enablement and disablement in Safari. For more information on other cookie settings offered in Safari, refer to the following page from Apple: http://support.apple.com/kb/PH5042
All other browsers
- Please look for a ‘Help’ function in the browser or contact the browser provider.
Please remember that if you do choose to disable cookies, you may find that certain sections of our website do not work properly.
If you have any queries regarding this policy please contact our customer support department by email at firstname.lastname@example.org.